Root Cause Clinic

Effective Date: January 1, 2025

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Acceptance of Terms

By accessing or using any Root Cause Clinic (“RCC”) website, booking an appointment, or purchasing any product or service, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, do not use our websites, book, or purchase.

1) Nature of Services (Non-Medical; Educational Only)

1.1 Non-invasive energetic screening. RCC provides non-invasive methods for learning about energetic patterns. The aim is to disclose patterns of stress and offer educational feedback to support balance across systems and meridians. Note: 30-minute appointments are not used to review full scans due to time limits.
1.2 Role of RCC and independent practitioners. RCC is a Bioenergetic Laboratory Testing Service and does not provide 1-on-1 private medical consultations. RCC may refer to or list Independently Contracted Practitioners trained to interpret raw energetic data. RCC is not responsible for independent practitioners’ interpretations or recommendations.
1.3 No diagnosis or treatment. Screenings/tests do not provide a medical diagnosis. Technicians/practitioners may recommend further medical testing. You authorize evaluation of your sample, understanding the technician is not your primary care provider. Any choice to follow recommendations is your decision, and you hold the technician/practitioner and RCC free of liability for your decisions.
1.4 Education on natural health. You may be offered information about foods, supplements, and herbs as general guidance.
1.5 Continue medical care. You will continue to see your medical providers and will not alter prescribed medications without first consulting the prescribing clinician.
1.6 Licensure context. Those who counsel under RCC are not acting as medical doctors, licensed nutritionists, or licensed naturopaths in this context. You are not here for medical diagnosis or treatment procedures.
1.7 Traditional/educational information only. Nothing said, done, typed, printed, or reproduced is intended to diagnose, prescribe, treat, or replace a licensed physician’s care.

2) Confidentiality, Recording, and Technology

2.1 Confidentiality. RCC keeps your information confidential and restricts access to authorized personnel/contractors, except where disclosure is required by law (e.g., safety/welfare concerns).
2.2 Recording & AI summaries (required for service). Sessions are conducted on Zoom (or similar). For accuracy, quality assurance, and preparation of your educational report, sessions will be recorded and may generate AI-assisted transcripts, summaries, and notes. Zoom (or similar providers) will display a consent prompt. By joining/continuing, you consent to recording and AI-assisted note taking. If you do not consent, do not join; RCC will be unable to provide the session.
2.3 HIPAA status & safeguards (non-covered entity). RCC is not a medical provider and is typically not a HIPAA-covered entity. RCC does not represent that its services—or its present configuration of third-party tools—are “HIPAA compliant.” RCC applies HIPAA-aligned safeguards (e.g., access controls, least-access permissions, encryption in transit/at rest where available, limited retention) and uses reputable enterprise providers under data-protection terms where available.
2.4 Vendors & storage (Zoom, OneDrive/SharePoint, etc.). RCC uses commercial providers—including Zoom for appointments and Microsoft OneDrive/SharePoint for storage of recordings, transcripts, and reports. RCC’s current configuration is not set up under a HIPAA Business Associate Agreement and is not intended for HIPAA-regulated PHI. By proceeding, you consent to RCC’s use of these providers for scheduling, recording (where required), documentation, and delivering educational materials.

3) AI-Assisted Analysis & Research

3.1 Technology & AI-assisted analysis. RCC practitioners use privacy-preserving tools—including AI-assisted tools—to help research, organize notes, and draft educational explanations and protocol suggestions. These tools do not replace practitioner judgment, do not diagnose or treat, and do not make automated decisions about your care. RCC does not upload your name, contact details, precise dates, images, or comparable direct identifiers to public AI systems. When AI tools are used, RCC either (a) processes de-identified snippets, or (b) uses contracted enterprise tools that restrict training on your data.
3.2 General research using AI-enabled search engines. As part of practitioner analysis, RCC may use public search engines (which now include AI-generated summaries). RCC uses de-identified, general search terms and does not include your direct identifiers in public searches. Practitioner judgment—not AI—guides all recommendations.

4) Educational Use, Public Sharing & Environmental Context

4.1 De-identified case material (paid/unpaid education; public/social). RCC may use fully de-identified case information (with direct identifiers removed and non-essential details altered) for internal training, quality improvement, and paid or unpaid educational programs, including public channels (e.g., website, social media).
Never included: name; street address; email/phone; full-face images/voice clips (without your separate consent); exact birthdate; account numbers; URLs/IPs; device IDs.
Timing: dates presented at year-only where feasible.
Age: may be shown as stated if under 90; 90+ shown as “90 or older.”
Location: may include county or town only when materially relevant to environmental context (e.g., regional radon/water/smoke exposure). Otherwise RCC uses state/region.
Detail control: RCC may alter or aggregate non-essential details (job, family structure, specific sequence) to reduce singling-out risk.
No re-ID rule: RCC will not attempt to re-identify de-identified data and requires attendees/recipients not to attempt re-identification or combine materials with other data to identify a person.
Takedown: If you believe a posted case could identify you, contact support@rootcauseclinic.co; RCC will review promptly and remove or further generalize as appropriate.
4.2 Environmental context (county/town references). When environmental factors are material to the educational analysis (e.g., regional radon levels, wildfire smoke, local water issues), RCC may reference a county or municipality to explain context while avoiding direct identifiers (name, exact address, contact details, precise dates). If the same point can be conveyed at a broader level (multi-county region or state) without losing meaning, RCC will use the broader level.

5) Scope, Expectations, and Limits

5.1 Energetic patterns only. Screening identifies energetic imbalances; it does not diagnose disease. “Balancing Items” refer to energetic signatures intended to support balance; they are not medical cures.
5.2 Homeostasis support. If a balancing energy pattern appears in testing, this indicates an energetic signature that may support balance; it does not represent a statement that the corresponding item is present in the body. Only Western medicine testing by a qualified physician can diagnose.
5.3 Consult your clinician. If you have questions about suggested schedules or potential interactions with prescribed drugs, consult your primary care provider before starting/stopping any supplements or medications.
5.4 Possible transient reactions. Detox or “healing crisis” responses can occur; you may feel worse before you feel better. This can be a normal response to change.
5.5 Regulatory status. RCC techniques have not been evaluated or approved by the U.S. FDA or comparable foreign regulators.
5.6 No guarantee; satisfaction not assured. Results vary; no outcome is guaranteed. If you are dissatisfied with results after testing/services are delivered, no refund is due.

6) Payments, Packages, Cancellations

6.1 Packages & expiration. Packages are for one individual; both test kits (if applicable) must be used by the individual booked. Packages expire six (6) months from purchase; any unused portion is forfeited at expiry. No credit is issued in lieu of use.
6.2 Refund policy. Refund requests based solely on disagreement with these Terms after purchasing or using services are ineligible. If RCC declines service before commencement, RCC will refund the unused portion of prepaid fees (less non-refundable processor fees, if any). Once a service (e.g., testing, analysis, consultation, recording/transcription, report preparation) has begun, that portion is non-refundable.
6.3 Pricing & overages. If you purchase a lab review without a consult and later request practitioner review, the fee is $165 for a 60-minute review. Standard sessions: $82.50 (30 minutes); $165.00 (60 minutes). Time exceeding the purchased block is billed at $2.75 per minute (e.g., 5 minutes over = $13.75), automatically charged to the card on file.
6.4 Cancellations. Forty-eight (48) hours’ notice is required to cancel/reschedule. Late cancellations or no-shows may incur a $35 up to $165 fee automatically charged to the card on file.
6.5 Payment plans & defaults. Coupons/discount codes may not be used with payment plans. If a payment defaults, services are suspended until payments are satisfied.

7) Global Clients & Data Transfers

7.1 Worldwide clients; data location. RCC serves clients globally. Your information may be processed and stored in the United States and/or other countries where RCC or its service providers operate, which may have different data-protection laws than your home country.
7.2 Consent to processing & transfers. By using RCC websites, booking, or purchasing, you explicitly consent to the collection, recording, transcription, AI-assisted summarization, processing, and transfer of your information—including health-related information—for the limited purposes described in this Agreement.

8) Assumption of Risk & Release of Liability

8.1 Scope of counseling. Nutritional/energetic counseling aims to improve well-being through education and non-medicinal supplements. RCC and practitioners do not diagnose diseases, disorders, or conditions.
8.2 Accuracy of information. You may be asked to share habits, history, symptoms, preferences, and diet to support educational recommendations. You affirm that your information is accurate and complete and accept responsibility for choices you make.
8.3 Referrals and scope boundaries. If a case falls outside educational boundaries, RCC may recommend working with another holistic practitioner or other professional without liability for that recommendation.
8.4 Assumption of risk; release. You accept all risks associated with your participation, including potential adverse reactions. In consideration of receiving services, you release RCC, independent practitioners, and their personnel from any and all claims, causes of action, and damages arising from or related to your participation, whether caused by negligence or otherwise, to the fullest extent permitted by law.

9) Intellectual Property & Content Use

9.1 Copyright. All RCC content (forms, videos, concepts, ideas, results, etc.) is protected. Unlawful recording, sharing, or distribution without written consent is prohibited and may be prosecuted. You will not distribute or represent RCC content as your own.
9.2 Attribution. With written permission, you may share snippets on social media and tag @rootcauseclinic.

10) Governing Law; Binding Arbitration (Utah); Class Action Waiver

10.1 Governing law. These Terms and any dispute or claim between you and RCC are governed by the Federal Arbitration Act (“FAA”) and, to the extent not preempted, the laws of the State of Utah, without regard to conflict-of-laws principles.
10.2 Agreement to arbitrate. To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the services (including formation, scope, enforceability, and arbitrability) shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, before a single neutral arbitrator, with the seat/venue in Salt Lake County, Utah. The FAA governs interpretation and enforcement of this arbitration agreement.
10.3 Procedures & fees. The arbitrator may award all remedies that would be available in court (including injunctive relief and attorneys’ fees where authorized by law). AAA rules govern filing, administration, and arbitrator fees; where applicable, RCC will pay or reimburse fees to the extent required to ensure this arbitration agreement is not cost-prohibitive.
10.4 Injunctive relief for IP/confidentiality. Notwithstanding the foregoing, either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction in St George, Utah to protect intellectual property, trade secrets, or confidentiality obligations pending arbitration.
10.5 Class/collective action and jury trial waiver. All claims must be brought in an individual capacity, not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative/class proceeding. You and RCC waive any right to a jury trial.
10.6 Severability. If any part of Section 10 is found unenforceable as to a particular claim or remedy, that portion will be severed and the remainder enforced to the maximum extent permitted by law.

Questions or takedown requests: support@rootcauseclinic.co